How does the Programmes system work?
Simply present your Membership Card to the cashier at any of our participating Merchants.

Are there any points involved ?
Unlike point accumulation loyalty programmes, our Merchants offer instant rewards at the time of purchase to card members in a form of cash discounts and/or value-add.

How do I identify which are the Merchants?
There are several ways to identify our Merchants:
- The Diamond Dining or Golden Explorer International decal on the Merchants’ windows;
- Search our website for our list of Merchants;
- Look up the Merchants in our Merchant Booklets, which are available at our selected Merchants.

How do I apply for a Membership Card?
You can apply for the our card either by calling us on our Customer Service Hotline at 603-8944 1300 or apply online via our membership application form.

Can I use the card to pay for my purchases?
No, our Membership Cards are NOT a credit or debit cards. It simply allows the card holder to enjoy discounts or value-add at the participating Merchants.

How do I find out what the latest promotions and newest Merchants are?
- On this website;
- The Customer Service Hotline at 603-8944 1300
- Through e-mail alerts;
- Through our Merchant Booklets available at our selected Merchants;
- Through our press advertisements.

What happens if I lose my Membership Card or it gets stolen?
Please note that, in case of lost or stolen membership:
The company will not refund the membership fee and will not resend members a new package. However, a new membership card can be re-issued on a charge of RM50 per card.

PLEASE NOTE THAT:

* THE COMPLIMENTARY NIGHT STAYS ARE NOT EXCHANGEABLE, NOT TRANSFERABLE AND ARE SUBJECT TO AVAILABILITY.

* KINDLY ENSURE THAT ALL RESERVATIONS FOR 'CHECK-IN' ARE MADE A MINIMUM OF 72 HOURS IN ADVANCE TO AVOID DISAPPOINTMENT. FOR PEAK SEASONS & HOLIDAYS, PLEASE MAKE RESERVATIONS 1-2 MONTHS IN ADVANCE. ALL RESERVATIONS ARE SUBJECT TO AVAILABILITY. FOR RERSERVATIONS PLEASE CALL OUR CUSTOMER SERVICE HOTLINE NUMBER AT 03-8944 1300